MET Florida Knowledge Base

This Knowledge Base provides step-by-step guidance for common Microsoft 365 and business IT tasks. Articles are organized by category to help you quickly find instructions for managing users, email, security settings, devices, and more.

These guides are designed for business environments and reflect real-world Microsoft 365 and managed IT scenarios. Whether you’re updating group membership, configuring security settings, or troubleshooting access issues, our documentation is built to support practical day-to-day IT operations.

User & Access Management

Passwords, MFA, group membership, account setup, permissions.

Security & Compliance

MFA, conditional access basics, phishing guidance, secure sharing.

Backup & Data Protection

File recovery, OneDrive restore, email recovery basics.

Email & Collaboration

Outlook, shared mailboxes, Microsoft 365 Groups, Teams basics, calendars.

Devices & Workstations

Windows login issues, device setup, remote access, printers.

Onboarding & Offboarding

New user setup, removing access, role changes.

Cloud Applications

Cloud productivity apps, file sharing platforms, collaboration tools, project management systems, and general application configuration settings across modern SaaS environments.

Network & Connectivity

VPN, Wi-Fi issues, internet troubleshooting, remote work access.

Troubleshooting & Best Practices

General “why is this happening?” articles.