Yes. We’re a federally licensed vendor, a certified Women-Owned Small Business (WOSB), and an approved vendor with the State of Florida, Cape Coral, Fort Myers, and Lee County. We’ve structured our services to meet public sector procurement requirements while providing rapid, reliable support to local agencies.

We work across many verticals, but we specialize in healthcare, legal, finance, construction, and government agencies. These industries require fast response times, strict compliance, and high reliability—all things we’re built to deliver. Our technicians understand the workflows, the systems, and the stakes.

Definitely. MET Florida has deep roots in compliance support. Our CEO, Pamela Reimer, spent years as a compliance officer under the Department of Homeland Security, and our CTO, Will Decatur, has over two decades of experience working alongside local auditors and regulatory bodies. We specialize in HIPAA (healthcare), PCI-DSS (payment processing), CJIS (law enforcement), FERPA (education), and SOX (finance) compliance frameworks, among others. Whether you need secure email, access control, multi-factor authentication, encrypted backups, audit logs, or full risk assessments—we build systems that not only check the boxes, but actively reduce your exposure.

We partner with over 700 vendors worldwide, including Microsoft, Cisco, Trend Micro, and SentinelOne. As a Microsoft CSP, Solutions Partner, and ISV, we have direct access to training, premier support, and insider roadmaps—so our clients benefit from cutting-edge technology without the trial-and-error.

Fast. Because we serve clients across Southwest Florida—and staff locally—we can usually provide same-day on-site support when needed. We don’t outsource or rely on far-away dispatch teams. We're already nearby.

You’ll have a dedicated account manager and technician who know your business inside and out. No call centers, no starting over with someone new every time. Our team builds long-term relationships with each client, so support is faster, smarter, and more personal.

Unlike traditional MSPs, MET Florida gives you more than just basic tech support. We offer at-cost software licensing, partner with local ISPs and data centers, and provide hands-on, senior-level support. You'll get a dedicated account manager and direct access to the technician who actually services your business—no middle layers or endless ticket queues.

As a certified Microsoft Solutions Partner and Cloud Solutions Provider (CSP), MET Florida has direct access to Microsoft Premier Support. That means faster issue resolution, escalation pathways, and early access to tools most IT providers can't offer. You're not just getting a reseller—you’re getting real leverage.

Yes. MET Florida has partnered with over 700 leading vendors, including Microsoft, Trend Micro, Cisco, and more. As a Microsoft Partner and CSP, we pass our licensing costs directly to you—no markups, no middlemen. Whether it's productivity software, cybersecurity tools, backup systems, or cloud infrastructure, you only pay what we pay. The result? Significant savings and enterprise-level access without the enterprise price tag.

Absolutely. Many of our clients have in-house IT and lean on MET Florida for overflow support, advanced projects, or coverage when internal staff are unavailable. We adapt to your environment and integrate with your existing team.

Often, yes. With our managed services plans, you're only paying for the support hours you need—without the overhead of full-time salaries, benefits, or training. Plus, our at-cost licensing model means you save big on software. We’ve helped companies save thousands annually while upgrading their level of service.

Not hard at all. We handle the transition with minimal involvement from your team. Our onboarding process includes a full system assessment, documentation, and coordination with your outgoing provider if needed—ensuring a smooth, low-stress experience.

MET Florida uses a tier-based model based on the complexity of the task and the expertise required. For Managed Services clients, pricing starts at $30/hour for Tier 1 (general help desk) and scales with your technical needs. For time-based, break/fix clients, rates start at $60/hour for Tier 1 and follow the same tier progression. Managed Services clients also receive steep discounts on software, licensing, and ongoing support—plus consolidated billing with no surprises.

It depends on the level of service. For Managed Services clients, we offer annual contracts—but they can be canceled at any time with 30 days written notice and no hidden fees. Software licensing typically requires a 1-year commitment to secure the best vendor pricing, but we’ll walk you through that in plain terms. Most other services, including break/fix support, don’t require any long-term contracts, just a standard service agreement outlining expectations and protections for both sides.

Absolutely. We provide secure remote support for most issues, but we also offer on-site service at no extra charge in our core service areas. Whether you're dealing with a server issue or a stubborn printer, we’ll be there in person when it matters.

We support everything from small law firms and clinics to large multi-site operations. Healthcare, construction, real estate, legal, finance—you name it. If you depend on your IT systems to keep business moving, we’re built to support you.

Our help desk operates 24/7, so you're never stuck waiting until morning to report an issue. On-site services are typically available Monday through Friday, but we also offer after-hours and weekend support by request.

Very fast. MET Florida prioritizes same-day support for urgent issues—and because our technicians are already based throughout Southwest Florida, we're usually just minutes away. Whether it’s remote troubleshooting or on-site service, we move faster than large regional or national providers.

Definitely. We specialize in smooth transitions—whether you’re leaving an unreliable MSP or just need a second set of eyes. Our onboarding process ensures nothing gets missed, and we’re happy to collaborate with existing vendors during the handoff.

No. All our technicians are U.S.-based, and most are local to Florida. You’ll never get routed to an overseas call center or chat bot—we believe in real conversations with real techs who understand your business.

Yes. We’re local, and we believe in showing up when it matters. On-site support is available for all managed clients, and we aim for same-day service when possible in our core service areas.

It’s simple—just visit our Book a Consultation page. We’ll talk through your current setup, challenges, and goals. From there, we’ll design a support plan that fits your business—no pressure, no gimmicks.

We’re not locked into one lane. MET Florida supports everything from managed services to custom software, infrastructure design, automation, compliance, and ad-hoc support. We don’t push fixed packages—we tailor solutions to your needs with flexible time-based billing, at-cost licensing, and direct access to experienced, local techs. Whether you need a full IT department or just someone to build and manage a virtual server, we’re ready to step in.

We specialize in working with small to mid-sized businesses, especially those with little or no in-house IT. Whether you have 5 employees or 150, we build a support model that fits your size, budget, and goals.

Our home base is in Cape Coral, Florida—but we operate across the entire Southwest Florida region. That includes Fort Myers, Naples, Sarasota, Bonita Springs, Estero, Port Charlotte, North Port, Venice, Lehigh Acres, and Punta Gorda. If you’re in Southwest Florida, chances are we’re already nearby.

We use a blended team model. That means you get access to multiple technicians and specialists—without needing to hire them individually. Our leadership stays hands-on, and our support tiers ensure the right level of expertise for every task.

We support a wide range of technologies including Microsoft 365, Azure, VMware, Cisco, SonicWall, compliance tools, and backup systems. We also have deep experience in healthcare and finance IT environments, including EHRs and secure networking.

MET was originally founded in 2005 as MET VI and MET FL, and merged to become MET Florida, Inc. in 2023. Our leadership team has decades of experience across IT, cybersecurity, compliance, and infrastructure.

We handle everything IT so you don’t have to. MET Florida is a full-spectrum technology partner for small to mid-sized businesses—offering managed services, custom software, automation, compliance, infrastructure design, and on-demand support. Whether you need a dedicated help desk, a system architect, or someone to untangle your reporting mess, we’ve got the talent and tools to make it happen.